Delivery Information
1. Shipping Destinations
We are delighted to ship our products to addresses within Italy and to numerous international destinations. During the checkout process, you can select your country from the list provided to confirm availability and calculate shipping costs. Please note that some restrictions may apply to certain products or remote locations.
2. Processing Time
Orders are typically processed and prepared for shipment within 1-3 business days after payment confirmation. This time is required for order verification, payment clearance, and careful packaging of your items to ensure they arrive in perfect condition. Orders placed on weekends or public holidays will be processed on the next business day.
3. Shipping Methods and Costs
We partner with reliable courier services to ensure your orders are delivered safely. Available shipping options (such as Standard, Express, or Tracked Mail) and their corresponding costs will be clearly displayed during the checkout process before you complete your purchase. Shipping costs are calculated based on the total weight of your order and the destination country.
4. Estimated Delivery Times
- Within Italy: 3-5 business days after dispatch.
- European Union: 5-10 business days after dispatch.
- Rest of World: 7-20 business days after dispatch, depending on the destination.
Please note these are estimated times and are not guaranteed. Delivery times may be affected by factors beyond our control, such as customs procedures, weather conditions, or postal service delays.
5. Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package’s journey. This allows you to see the current status and estimated delivery date of your shipment.
6. Customs and Import Duties
For orders shipped outside of Italy, the recipient is solely responsible for paying any applicable import duties, taxes, or customs clearance fees. These charges are not included in the product price or shipping cost and are determined by the customs authorities of the destination country. We recommend contacting your local customs office for information regarding potential fees.
7. Delivery Issues
If you experience any problems with your delivery, such as a delayed or missing package, please contact us promptly through the contact form on our website. Please have your order number and tracking information ready. We will gladly assist you by investigating the issue with the shipping carrier.
8. Incorrect Shipping Address
It is the customer’s responsibility to provide a complete and correct shipping address at the time of ordering. We cannot be held responsible for packages lost or delayed due to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an address error, we will contact you to arrange a re-shipment, which may incur additional shipping fees.
9. Receiving Your Order
Please inspect your package upon delivery. If the packaging appears damaged, you have the right to refuse acceptance. If you notice any damage to the products after opening, please contact us within 48 hours of receipt.